The room here is nice and has a balcony, which adds to its charm. the breakfast options are great, catering even to vegans like me. I loved the special omelettes and soups. the service was exceptional! 🌟

Loved my time here and can't recommend highly enough this place. I had a really good experience here, everything was really good, the location was magnificent really close to shopping area and restaurants, the center of old town Hanoi, and cafes, restaurants, bars. The service was excellent, I was offered an enjoyable breakfast with soup and noodles, as example. The room was lovely looking, brand-new and included a terrace and a balcony...

The hotel of choice in Hanoi. Wonderful, fairly clean property with accommodating personnel with great service. Convenient check-in, parking nearby.

The room was very classy and spacious with lovely decor, perfect for couples. the hotel's location within walking distance from the Old Quarter was fantastic. - Adjacent to the property were restaurants and a coffee shop, making dining convenient.

This place had a classy vibe and was pretty quiet, plus the air conditioning worked great. 🌬️ the location was awesome, close to lots of fun stuff like attractions, nightlife, restaurants, cafes.

exceeded expectations during this relaxing spa holiday in hanoi. amazing staff, perfect location in the center of the old town, and delicious breakfast with everything you need. enjoyed two fantastic massages at the spa. highly recommend Viola Royal Hotel & Spa.

Wifi in second building was slow and inconsistent.

the staff at Viola Royal Hotel & Spa were incredibly helpful and went above and beyond to make my stay enjoyable. They even walked me to the chemist when I needed medicine. On the owner's birthday, they upgraded me to a better room so I wouldn't be disturbed by the party. the breakfast on the 6th floor overlooking the city was lovely, and the location was perfect, just a few minutes' walk from Hoan Kiem Lake and the famous bia alley. I would definitely stay here again!

Nothing 🙌.

This hotel is located in the heart of the old quarter, making it very convenient for exploring the city. The staff were super friendly and helpful, speaking good English. The rooms were nicely decorated, with comfy beds and a balcony. The breakfast was included and had a nice range of food.

No improvements needed, everything was great.

This place is a convenient option for exploring the city, as it offers cleanliness, great views, and excellent service.

I absolutely loved the location of this hotel in the heart of the Old Quarter, it made exploring this city so easy! The staff were incredibly friendly and helpful, providing me with tips on where to find the best food in town. Not only that, but the cleanliness of this hotel was top-notch and the breakfast was one of the best I have had in a hotel.

No negatives from this place.

During my recent stay at Viola Royal Hotel & Spa, I was pleasantly surprised by the exceptional service and attention to detail. Upon arrival, I was greeted with a warm welcome and offered a complimentary upgrade to a beautifully decorated suite room, which made our wedding anniversary celebration even more special. The staff, from the door boy to the receptionist to the waiters, were all fantastic and went above and beyond to ensure our stay was pleasant. I want to give a special mention to Jenny at the reception, who not only helped us with taxi arrangements but also went out of her way to get us last-minute coffee on our last day. The level of service at this hotel surpassed that of any 5-star hotel I've stayed in before. I highly recommend Viola Royal Hotel & Spa for a truly exceptional experience.

This hotel is an absolute gem in the heart of the Old Quarter. The location couldn't be better, with a prime spot right in the center of all the action. The staff here are fantastic, going above and beyond to ensure your stay is pleasant and comfortable. The rooms are cozy and well-appointed, with comfy beds and good air conditioning to keep you cool in the hot Hanoi weather. Plus, the breakfast included is a great way to start your day, with a variety of options to choose from.

No improvements needed, everything was perfect.

I had a lovely stay at this hotel in the heart of the old quarter. The location was prime, right near the lake and other attractions. The staff was very friendly and the service was top-notch. The rooms were nicely decorated for couples and even had a balcony. Plus, the price was very affordable, especially with the discount. The basic amenities were all there, including good air conditioning and breakfast included.

All in all, everything was great.

Outstanding staff, excellent breakfasts, organized tours, comfortable rooms, awesome location.

Can't think of anything.

Best escape ever! We had an amazing time in this hotel thanks to the comfy bed and great location. Walking distance to all the attractions, we didn't have to worry about transportation. The breakfast on the rooftop was a sweet surprise, and we enjoyed the fast WiFi and convenient teapot in our room. Plus, we didn't have to worry about airport transportation as the hotel provided that service as well. an incredible value for our couple's getaway!

The smelly cabinets in the room and a small window, but honestly, who needs a window when you're busy exploring a city like this! The bathroom could have been a bit cleaner, and the shower temperature fluctuated a bit, but we still had an enjoyable stay.